How can we improve OWA for iPhone/iPad?

bug emoji black and white with Windows 7

We have emoji black and white since 28/04/2017 (outlook.com and office 365 owa) . No problem with windows 10

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    cl shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    2 comments

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      • Anonymous commented  ·   ·  Flag as inappropriate

        This same issue has happened to our organization, and our entire user base (2500 users) is affected. I spent hours and hours on the phone with Microsoft support, and their final conclusion is that it will NOT be fixed, as it is an issue where they stopped using the browser to produce these emojis, and instead are using a windows font that is not supported in Windows 7. They are not going to change back, and they are not going to provide a patch to Windows 7. It works in Windows 10 on edge, but obviously a lot of people, especially E level customers, are not on 10.

        This was their written synopsis that they emailed to me.

        Emoji’s Icons appear in Black and White across Outlook Web Access on Windows 7 OS only.
        This is due to the cause of windows 7 does not support SEGOE UI font style to render the Emoji’s.
        This rendering was previously associated with OWA to render and, after updates, now switched to the Operating System which supports the particular FONT STYLE.
        We already spoke and discussed with our Product Managers, and they informed, about no further updates would be released for this feature related to Windows 7 OS.
        There would be soon a Public KB releasing from Microsoft’s end for the public info.

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